FAQs

Find quick answers to common questions about ordering, shipping, returns, and our products. If you need more help, feel free to contact us!

Ordering and Payments

How do I place an order?

What payment methods do you accept?

Can I change or cancel my order after placing it?

Is my payment information secure?

Do you offer discounts or promotions?

What are your shipping options and charges?

How long does delivery take?

Do you ship internationally?

Can I track my order?

What happens if my package is lost or delayed?

What is your return policy?

How do I initiate a return or exchange?

Can I return opened or used products?

When will I receive my refund?

Who covers the return shipping costs?

Are your products suitable for sensitive skin?

Are your cosmetics cruelty-free and vegan?

What ingredients do you use in your products?

How should I store my products?

Where are your products made?

Do I need an account to shop?

How do I reset my password?

How can I contact customer support?

How do I update my account information?

Can I view my order history?

Do you offer gift cards?

How can I find out about new product launches?

Can I gift-wrap my order?

How do I leave a review or provide feedback?

What happens if I receive a damaged product?

Feel free to reach out to us anytime we're always happy to assist you and ensure you have the best experience!